Welcome to the Help and Support page for the Journal of Engineering Innovations & Technology (JEIT). Our goal is to provide our users, authors, reviewers, and readers with comprehensive support and guidance to ensure a seamless experience with our journal and website. Below, you will find detailed assistance on common topics and queries.

1. Navigating the Website

1.1 Finding Content: Use the search function located at the top of every page to find articles, special issues, and information about the journal. You can search by keywords, author names, or article titles.

1.2 Accessing Articles: Articles can be accessed through the "Current" and "Archives" sections. Some articles may require a subscription or payment to access full texts.

2. Submission Guidelines

2.1 Manuscript Preparation: Please refer to our detailed submission guidelines page, which outlines the required formatting, style, and structure for manuscripts.

2.2 Submission Process: Submissions should be made through our online submission system. For a step-by-step guide on how to submit your manuscript, visit our submission instructions page.

3. Review Process

3.1 Understanding the Review Process: JEIT employs a rigorous peer-review process to ensure the quality and integrity of published research. For more information on our review process, timelines, and criteria, please visit the peer review guidelines section.

3.2 Status Inquiries: If you have submitted a manuscript and wish to inquire about its status, please log in to the submission portal. For specific queries, contact the editorial office with your manuscript ID.

4. Technical Support

4.1 Website Issues: If you encounter any technical issues while using the website, such as login problems, downloading errors, or broken links, please contact our technical support team at [Insert Contact Information].

4.2 Accessibility: JEIT is committed to ensuring digital accessibility for individuals with disabilities. If you require any accommodations, or if you have suggestions on how we can improve our accessibility, please contact us.

5. Account Management

5.1 Creating an Account: For instructions on creating and managing your account, including resetting passwords and updating your profile, visit the account management section.

5.2 Privacy Settings: Your privacy is important to us. For information on how to manage your privacy settings and understand how your information is used, please review our Privacy Policy.

6. Subscriptions and Payments

6.1 Subscribing: For information on how to subscribe to JEIT and access subscription rates, please visit the subscriptions page.

6.2 Payment Queries: If you have questions regarding payments, including article processing charges and subscription payments, please refer to the payment information section or contact our billing department.

7. General Inquiries

For any general questions about JEIT, feedback on our journal and website, or suggestions for improving our services, please contact us through the general inquiries section. We value your input and strive to continually improve our journal.

Contact Information

For specific inquiries, please use the following contact details:

Editorial Office: [email protected]
Technical Support: [email protected]

Conclusion

Our Help and Support page is designed to assist you with a wide range of queries and issues you might encounter. At JEIT, we are dedicated to providing a supportive and user-friendly experience. If you cannot find the help you need on this page, please do not hesitate to contact us directly for personalized assistance.